Sunbird Carpet Cleaning of Trenton
Hours: Mon-Sun 8:00am - 8:00pmPhone: 609-807-2225 [map & reviews]
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Welcome to our FAQ page, where we've compiled answers to the questions we get asked the most about our cleaning services. Can't find what you need? Our support team is here to help, simply give us a call.
How often should I schedule professional carpet cleaning?
Most homes benefit from professional carpet cleaning every 6-15 months. If you have pets, kids, allergy sufferers, or heavy foot traffic, aim for the lower end of that range; if you maintain well between visits, you can stretch toward 12-15 months.
What's the difference between my home steamer and professional hot water extraction?
Consumer machines like Bissel can refresh the surface, but professional hot water extraction (steam cleaning) uses higher heat and stronger vacuum to remove embedded dirt, allergens, and residues from the carpet pile and backing. You'll see better stain removal and faster dry times.
Are your carpet cleaning solutions safe for kids and pets?
Yes. We use eco-friendly, non-toxic carpet cleaning products and rinse thoroughly to leave a neutral pH finish. Safe for homes with babies, pets, and people with sensitivities.
Can you remove pet urine stains and odors from carpet?
We perform UV inspection, enzyme/oxidizer treatments, and sub-surface extraction to reach padding where urine settles. Severe cases may need pad treatment or replacement, but most odors can be significantly reduced or removed.
How long will my carpet take to dry?
Typical dry time is 6-12 hours, depending on fiber, humidity, and airflow. Running fans/AC and opening windows (weather-permitting) shortens drying.
Do you offer stain protection after cleaning?
Yes, fiber protector helps repel spills, slows staining, and makes future cleanups easier. It's ideal for high-traffic hallways, stairs, and family rooms.
Do you clean Oriental, Persian, wool, silk, and synthetic area rugs?
Absolutely. We inspect fibers and dyes, then choose the right method for wool rug cleaning, silk/viscose care, and synthetic rugs.
How do you prevent color bleeding during rug washing?
We dye-stability test, use controlled pH, and a gentle wash process with rapid rinse/extraction. Bleeders get extra precautions and specialized chemistry.
Can you remove pet urine from area rugs?
Yes, immersion decontamination and odor counteract ants to break down urine salts and remove odors. For severe cases, front and back treatments plus post-rinse sanitizing are used.
Do you offer pickup and delivery?
Yes, for large or delicate pieces, we provide rug pickup & delivery for off-site cleaning in a controlled environment.
Should rugs be cleaned in-home or off-site?
Light surface refreshes can be done in-home, but deep cleaning, odor removal, and delicate fibers are best handled off-site.
Which fabrics can you clean: microfiber, linen, cotton, velvet, leather?
We clean most upholstery fabrics, including microfiber, cotton/linen blends, velvet/velour, chenille, and top-grain leather (with leather-specific cleaners and conditioners).
Is steam cleaning safe for upholstery?
We test each piece to determine the safest method: low-moisture hot water extraction, dry foam, or solvent cleaning for moisture-sensitive fabrics.
Can you remove odors and difficult stains (wine, vomit, pet accidents)?
Yes, targeted spotting systems, enzyme treatments, and deodorizing neutralize odors and lift stains. Early treatment improves outcomes.
How long does upholstery take to dry?
Most pieces dry in 2-6 hours. Airflow and room temperature help speed drying.
Do you offer fabric protection for sofas and chairs?
Yes, fabric protector helps repel spills and everyday soil, keeping upholstery cleaner longer.
I have a leak/flood: what should I do first?
Shut off the water source if possible, stay safe around electricity, and call our emergency water damage restoration hotline immediately for water extraction and structural drying.
How fast can you arrive, and are you 24/7?
We provide 24/7 emergency response and aim for rapid on-site arrival to mitigate damage and prevent mold growth.
Do you handle sewage backups and contaminated water?
Yes, category 3 (sewage) cleanup requires PPE, containment, disinfection, and removal of affected porous materials, followed by drying and sanitizing.
Will you work with my insurance company?
We can document loss, provide photos/measurements, and bill your insurance when applicable. Coverage varies - check your policy or ask your adjuster.
How long does drying take?
Typical structures dry in 3-5 days, depending on materials, saturation, and humidity.
When should I get a professional mold inspection and testing?
If you notice musty odors, visible growth, recent water damage, or health symptoms, schedule mold inspection & testing to assess contamination and moisture sources.
What types of mold tests do you perform?
Depending on findings: air sampling, surface swabs/tape lifts, and moisture/thermal readings to locate hidden issues.
Do I need testing before mold remediation?
Testing is useful for a baseline and for clearance criteria, especially for rentals, real estate, and insurance. Some small, obvious problems can proceed directly to remediation per local guidance.
How long until I get lab results?
Most accredited lab reports return in 3-7 business days after sampling, with interpretation and recommendations.
Can you test for black mold (Stachybotrys)?
Yes, speciated lab analysis identifies genera/species like Stachybotrys, Aspergillus, Penicillium, etc.
What does your mold remediation process include?
Following industry standards (e.g., IICRC S520): source control & containment, negative air/HEPA filtration, removal of contaminated materials, HEPA vacuuming, antimicrobial cleaning, and drying to correct moisture.
Do you remediate attic, basement, and crawl space mold?
Yes, we address attic mold, basement mold, and crawl space mold by fixing ventilation/moisture issues and treating affected surfaces.
Is mold remediation safe for my family and pets?
We use containment, negative air pressure, and PPE to protect occupants and technicians. Areas remain contained until work is complete and air is filtered.
Can you guarantee mold won't return?
Mold remediation corrects current growth, but moisture control prevents recurrence. We identify and recommend fixes for leaks, humidity, and ventilation to help keep mold from coming back.
Do you provide post-remediation verification (PRV) or clearance testing?
Yes, independent clearance testing can be arranged to verify the space meets agreed-upon criteria before containment is removed.